Customer Service Representative – Concord, NH

Seeking Traveling Customer Service Representative for New England Ice Cream Corporation representing: Ben & Jerry’s, Breyer’s, Good Humor, Klondike, Talenti, Magnum, and Popsicle Brands in Maine, New Hampshire, Vermont, and Northern New York.

Covering areas: Concord, NH

Scope of Responsibility:

You will visit customers’ place of business on the daily assigned route. Write a customer’s ice cream order (obtain approval if necessary). Upload order for processing through Handheld device provided by the Company. Inform the customer, in person, of any price changes, product shortages or new products released.

Organize customers’ freezer according to planogram, add or change any point-of-sale materials needed. Defrost customer’s freezer(s) as needed. Assist customers with any returns needed; including writing up credit slip, getting credit for product approved and providing dispatch for scheduling.

You will work closely with our Maine Regional Sales Representative and Key Account Representatives as needed. You may receive customer complaints for resolution and report those issues to assigned Management.

You will confer with sales, shipping, warehouse, or office personnel to expedite or trace missing or delayed orders.

Principal Responsibility:

– Generates orders

– Build relationship with customers

– Manages ice cream categories

– Defrost freezers

– Point of sale

Education Requirements: High School Diploma or GED

– Customer service B2B and prior sales experience preferred

As a Traveling Customer Service Representative, you will be writing replenishment orders at the physical location of our customer store(s) using a handheld device, cleaning, and defrosting our on-site freezers and merchandising in-store displays.

You must love interacting with people. Must have reliable transportation; you must provide proof of auto insurance carrying and maintaining a minimum 300,000/100,000 liability and “used for work” Monday through Friday insurance rating; must be able to work independently and as part of a team. You may have one overnight per week w/ meal and hotel expenses paid.

This is a year-round position working Monday – Friday. No weekends required. Includes a car allowance of $28.00 per day and fuel reimbursement up to $130.00 per week.

Health Insurance, Vacations and Paid Holidays. Please forward your cover letter and resume if interested in this wonderful opportunity.

Job Type: Full-time

Salary: $50,000.00 to $52,000.00 /year’

Work Remotely

  • No

Job Type: Full-time

Salary: $50,000.00 – $52,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off

Experience level:

  • 1 year
  • Monday to Friday

Education:

  • High school or equivalent (Required)

Salary:

Compensation for this position will be determined based on experience, education, and other relevant factors.

Equal Opportunity Employer:

New England Ice Cream Corporation is committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. We welcome disabled applicants to request any reasonable accommodations necessary to facilitate their application process.

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